04 / 11 · REVIEWS
Review ops
An internal LLM tool that drafts and manages replies to App Store and Google Play reviews.
The problem
Every review was read and answered by hand, a recurring job that took minutes per reply.
What I did
I proposed and led the tool. It collects reviews from both stores, classifies them, drafts a reply in the brand voice and leaves a person in control of what gets published.
What changed
Replies go out in seconds instead of minutes, and the manual workflow is gone.