01 / 11 · INCIDENTS
Incident detection
An LLM pipeline that reads real customer cases and raises incidents before they spread.
The problem
Incidents surfaced late. By the time a pattern was obvious in the case queue, many customers had already called.
What I did
I designed the detection flow on Azure OpenAI over incoming cases, wrote and evaluated the prompts against labelled history, and shipped it as a service the operations team checks every day.
What changed
It runs in production and its alerts are trusted enough to act on. The team investigates what it raises instead of hunting for it.